Terms and Conditions
At HotLoot Casino, we provide the ultimate gaming experience for European players.
Terms and Conditions
General Terms
These terms and conditions govern your use of HotLoot Casino services. By creating an account and using our platform, you agree to comply with all terms outlined in this document. These terms may be updated periodically, and continued use of our services constitutes acceptance of any modifications.
Eligibility Requirements
Players must be at least 18 years old and legally permitted to participate in online gambling activities in their jurisdiction. Account registration is limited to one account per person, household, or IP address. Multiple accounts will result in closure and forfeiture of funds.
Account Verification
All players must complete identity verification before processing withdrawals. Required documents include government-issued photo identification, proof of address dated within 90 days, and verification of payment methods used for deposits.
Deposits and Withdrawals
Accepted Payment Methods
| Method | Minimum Deposit | Maximum Deposit | Processing Time |
|---|---|---|---|
| Credit/Debit Cards | €10 | €5,000 | Instant |
| E-wallets | €10 | €10,000 | Instant |
| Bank Transfer | €20 | €50,000 | 1-3 business days |
| Cryptocurrency | €25 | €25,000 | 15 minutes |
Withdrawal Policy
Withdrawals are processed using the same method as your most recent deposit unless otherwise specified. First-time withdrawals require account verification completion. Processing times vary by payment method, with e-wallets being fastest and bank transfers taking longest.
Weekly withdrawal limits apply based on account status:
- Standard accounts: €5,000 per week
- VIP Bronze/Silver: €10,000 per week
- VIP Gold/Platinum: €25,000 per week
- VIP Diamond: €50,000 per week
Bonus Terms and Conditions
Welcome Bonus Requirements
The 190% welcome bonus up to €3,000 requires a minimum deposit of €20 and carries 35x wagering requirements on the bonus amount. Game contributions vary: slots contribute 100%, table games 10%, and live dealer games 5% towards wagering requirements.
General Bonus Rules
- Maximum bet during bonus play: €5 per spin/hand
- Bonuses expire 30 days after activation if wagering requirements aren’t met
- Bonus abuse, including irregular betting patterns, may void bonuses and winnings
- Only one active bonus per account at any time
- Bonuses are non-transferable and cannot be exchanged for cash
Restricted Games
Certain games are excluded from bonus play or contribute reduced percentages towards wagering requirements. A complete list of restricted games is available in your account dashboard under bonus terms.
Fair Gaming and RNG
All games use certified Random Number Generators (RNG) tested by independent auditing companies. Game outcomes are entirely random and cannot be predicted or influenced. Return to Player (RTP) percentages are theoretical values calculated over millions of game rounds.
Responsible Gaming Measures
We provide comprehensive tools to help players maintain control over their gambling activities:
- Deposit limits - Daily, weekly, and monthly spending caps
- Session limits - Time-based playing restrictions
- Loss limits - Maximum loss amounts per period
- Self-exclusion - Temporary or permanent account suspension
- Reality checks - Regular gameplay reminders
Problem Gambling Support
If you’re experiencing gambling-related problems, contact these organisations for professional help:
GamCare: 0808 8020 133 (UK)
Gamblers Anonymous: Local meetings and online support
BeGambleAware: Self-assessment tools and resources
Account Closure and Disputes
Voluntary Account Closure
Players may close their accounts at any time by contacting customer support. Outstanding balances will be returned via the original deposit method after verification completion.
Involuntary Account Closure
We reserve the right to close accounts for terms violations, including but not limited to: underage gambling, multiple accounts, bonus abuse, fraudulent activity, or money laundering attempts.
Dispute Resolution
Disputes should first be addressed through our customer support team. If resolution cannot be reached, players may escalate complaints to our licensing authority or approved Alternative Dispute Resolution (ADR) service.
Privacy and Data Protection
Personal information is collected and processed in accordance with GDPR regulations and our privacy policy. Data is used solely for account management, fraud prevention, and regulatory compliance. Information is never sold to third parties without explicit consent.
Data Retention
Account data is retained for the duration of your account plus seven years after closure for regulatory compliance. Players may request data deletion after this period, subject to legal requirements.
Intellectual Property
All content, software, graphics, and trademarks on HotLoot Casino are proprietary and protected by copyright laws. Unauthorised reproduction, distribution, or modification is strictly prohibited and may result in legal action.
These terms are governed by the laws of Malta and any disputes will be resolved in Maltese courts. By using our services, you acknowledge reading, understanding, and agreeing to these terms and conditions in their entirety.